Refund policy


Return & Refund Policy (South Africa)

1. Overview

At PrimeNest, we are committed to providing high-quality products. This Return & Refund Policy complies with the Consumer Protection Act 68 of 2008 (CPA) and applicable South African laws.

2. Your Rights Under South African Law

In terms of the CPA:

  • All products come with a 6-month implied warranty of quality

  • Products must be safe, durable, and free from defects

  • If a product is defective, you have the right to request:

    • A repair,

    • A replacement, or

    • A full refund 

This is your choice — not ours.

3. Returns for Defective or Faulty Products

If your motion sensor light is defective, damaged, or not working properly:

  • You must notify us within 6 months of delivery

  • We will:

    • Cover return shipping costs

    • Offer repair, replacement, or refund (your choice)

⚠️ If the product is repaired and fails again within 3 months, you are entitled to a replacement or refund 

4. Returns for Incorrect or Damaged Delivery

If you receive the wrong item or it arrives damaged:

  • Contact us within 48 hours of delivery

  • We will arrange collection at no cost to you

  • You will receive a replacement or full refund

5. Change of Mind / Unwanted Products

We may accept returns for non-defective products under the following conditions:

  • Return request made within 7 days of delivery (online orders – cooling-off period)

  • Item must be:

    • Unused

    • In original packaging

    • In resellable condition

⚠️ Return shipping costs may apply for non-defective returns.

Note: South African law does not require sellers to accept change-of-mind returns, but online purchases may qualify for a cooling-off period 

6. Non-Returnable Items

We reserve the right to refuse returns if:

  • The product has been misused, altered, or damaged by the customer

  • The product has been installed permanently or modified

  • The defect was clearly disclosed before purchase

7. Return Process

To initiate a return:

  1. Email: support@prime-nest.co.za

  2. Include:

    • Order number

    • Description of the issue

    • Photos/videos (if defective)

Once approved:

  • We will provide return instructions

  • Do not send items back without approval

8. Refunds

  • Refunds will be processed within 7–14 business days after inspection

  • Refunds will be issued to the original payment method

9. Important Legal Notes

  • Defective goods must be returned at our risk and expense 

  • We cannot override your CPA rights with stricter policies

  • A “no refunds” policy does not apply to defective goods under South African law 

10. Contact Us

Email: support@prime-nest.co.za
Business Name: PrimeNest