Shipping policy
Shipping Policy (South Africa)
1. Overview
At PrimeNest, we are committed to delivering your order safely and efficiently across South Africa.
2. Shipping Method
We use Aramex Store to Door for all deliveries.
- Delivery is made directly to your provided address
- A tracking number will be issued once your order has been shipped
3. Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
4. Delivery Time
- Estimated delivery time: 10- 15 business days after dispatch
⚠️ Please note: Delivery times are estimates only and may vary depending on your location.
5. Shipping Costs
- Shipping fees are calculated at checkout (if applicable)
- Any promotions (e.g. free shipping) will be clearly communicated on our website
6. Delays & External Factors
While we aim to deliver within the estimated timeframe:
-
Delays may occur due to:
- High order volumes
- Weather conditions
- Courier operational delays
- Remote or outlying delivery areas
-
We are not liable for delays caused by the courier or circumstances beyond our reasonable control.
However, we will always:
- Assist you with tracking your order
- Communicate any significant delays where possible
⚠️ This does not limit your rights under the Consumer Protection Act (CPA).
7. Order Tracking
Once your order has been shipped:
- You will receive a tracking number via email
- You can track your parcel directly through the courier
8. Incorrect Address Disclaimer
Please ensure your delivery details are correct at checkout.
-
We are not responsible for delivery issues caused by:
- Incorrect or incomplete addresses
-
- Additional shipping fees may apply for re-delivery
9. Lost or Missing Parcels
If your parcel appears to be lost:
- Contact us at support@prime-nest.co.za
- We will investigate the matter with the courier
If confirmed lost, we will arrange a replacement or refund in line with applicable law.
10. Contact Us
📧 Email: support@prime-nest.co.za
🏪 Business Name: PrimeNest